Ask the Right Questions When Choosing a Home Pest Control Service
Be sure to ask for estimates. Many questions about indoor pest control companies will be answered when you meet them in person. Were they professional in their personal appearance and manner? Did they arrive on time? If not did they let you know ahead of time? What about their vehicle? Was it professional, well marked, and clean? Did they pressure you with sales tactics or were they simply helpful and informative?
“How long has your company been in business?” is a good question to ask. The more experience a home pest control service has, the better. “How much training and experience will my technician have?” is another valid question. States typically mandate a certain amount of annual training for all licensed technicians.
Is the company licensed? Check with your state to verify their license. If a company can’t or won’t provide proof of license, you should not do business with them.
Is the company insured? This is an important question. Ask for a certificate of insurance, then verify it with the insurance company. Lack of insurance is a warning flag. Any professional pest control service will be glad to have you verify their insurance.
Always ask what methods of home pest control the service uses. This is an important question. Professionals will respond by explaining the importance of eliminating any potential sources of food and shelter for the pests. Treatment options should include techniques for preventing the pests from entering the home.
How will the company react to an infestation? Of course they’ll control the infestation, but then what? How can they prevent the infestation from curing again? Professionals should talk about breaking the life cycle of the pest.
The only way to really evaluate customer service is to ask their customers, or your friends and neighbors. Are their pest control methods and techniques effective? How’s their customer service? Are they courteous? Are they responsive?
Do they belong to professional associations? Professional pest control associations offer many benefits to their members such as educational opportunities. Be wary of home pest control companies that don’t belong to at least one professional association.
Compare the prices and services of at least 3 residential pest control services before reaching a decision. Price is an important factor but professional knowledge and customer service may be even more important.